Our Return Policy:
Please note: We will only
accept returns with a return authorization number (No
exceptions). If you would like to return a purchase you
must call us first. Returns must be made within 10 days of
purchase and must be returned in their original carton(s).
We will only accept returns in new condition. All return
items will be subject to a 25% restocking charge. This is
because your order was made specifically for YOU. We cannot
put it back "Into stock". We take a full loss on this if we
cannot sell it used on our Outlet section. We cannot credit
any freight, handling or shipping charges.
IMPORTANT: We ship via
UPS, FEDEX and by Truck. On Truck shipments, trucking
companies ship "Drop
Ship", meaning they will drop it at the front of your
address. It's best that you be there to receive it. We can
assist in trying to coordinate the delivery, but
unfortunately we really have no control over the trucking
companies (As much as we would like to!). Trucking companies
will NOT deliver to your garage, your porch or inside your
home. If you MUST have a special delivery, please call us
and we can share what other options you may have.
We accept most major
credit cards, check or bank wire. Checks must clear our bank
before production/shipping. Payments are made at the time of
Most orders will be ready
to ship approximately 4 weeks after receipt of
payment/order. However, holidays and fluctuations in
business can and will increase our production times. Allow
additional time for transit/shipping. If you have a critical time frame, please let
us know. We will do our best to assist you with this.
Your order comes with a
limited lifetime warranty (Drawers have a 5 year warranty).
Please visit this link for details: http://www.simplecloset.com/Warranty.html